The seller undertakes to remedy defects arising from deficiencies in design, materials, or manufacture that are discovered within five years from the date of delivery.

The seller’s liability for defects presupposes that:

• The goods have been handled in accordance with the handling instructions provided for the goods
• The goods have been used correctly and for their intended purpose
• The property has been maintained
• The goods have not been subjected to abnormal wear and tear
• The goods have been assembled correctly (if the assembly was not carried out by the seller)
• The defect is not due to the buyer having specified certain material or a particular design

Remedy shall be provided, at the seller’s discretion, by repairing or replacing the delivered goods.

The seller is considered to have fulfilled their obligation:

• When new goods have been sent to the address to which the incorrect goods were originally delivered.

or

• When the repair has been carried out (if the seller has chosen this option).

If the defective goods have been delivered directly to the buyer’s customer, the obligation is considered fulfilled when new goods are delivered to the buyer’s warehouse.

The buyer shall:

• Notify the seller in writing of the defect within seven (7) days from the time the defect was discovered.
• Provide a written description of the error.
• Report it immediately if the fault could cause damage.

If a complaint is not made as stated above, the buyer loses the right to make any claims based on the defect.

• Defective goods shall, at the seller’s request, become the property of the seller.
• At the seller’s request, the buyer shall send the goods to the seller at the seller’s expense.

• If the delivery includes wall systems or goods that are to be anchored to a wall, the buyer is responsible for the load-bearing capacity of the walls.
• Shelf rails must be installed by a professional in accordance with the seller’s instructions.

If it turns out that the complaint was unfounded (for example, that no defect existed), the buyer shall pay the costs incurred by the seller as a result of the complaint.