Customer Service
Looking for something specific? Try the search function (cmd + K) or explore our most common questions. Still don’t find what you need? Contact us – we’re happy to help.
Yes, you can make purchases as an individual directly from our retailers.
They assist you with configuration, quotation and order. All our products are manufactured on demand and your retailer will inform you of the delivery time for your product.
You are always welcome to Edsbyverken! Here, you’ll find a current furniture exhibition and the opportunity for a guided tour of our proud and historic factory. One of our team members will greet you outside the office, where coffee and an introduction are offered before the visit begins.
To book a study visit, please call us at +46 271 275 00 or email us at info@edsbyn.com
Check out the document Care where we have gathered all the care instructions regardless of the type of material concerned. If you are unsure about how to interpret these care instructions or have questions that are not answered in our document, please contact us and we will help you find the right information about your product.
If the electrically height-adjustable sit & stand frame does not work as expected troubleshoot as follows:
- Start by checking that the cables look properly connected between the motor column, control unit and table control and that the power cable is plugged into the wall outlet.
- Check that no cables are pinched or otherwise damaged.
If the above looks OK, try to reset the desk:
- Lower the frame to its lowest position by pressing the "down" arrow.
- Release the button.
- Press the button again and keep it pressed for 10 sec until you hear a “ticking” sound from the control unit or you see the stand move a little.
If the desk still not work, contact us! We then need the product's serial number, which can be found on the type label at the frame.
We have a 5-year warranty on our products
If your delivery appears to have been damaged during transport, it is important that you take photos of both the packaging as well as the damaged goods and submit this to us within 7 days of recieving the delivery.
Please contact us and we will be happy to assist you further:
Please review your order and our order acknowledgment to see what has been agreed upon. If you find that something is missing during assembly, please check the assembly instructions to ensure that the missing item should indeed be included in the delivery.
If any items still appears to be missing, please contact us and we will be happy to assist you further:
Configure
pCon.planner ME (Marketing Edition)
Free CAD software that lets you create furnishing proposals and work with configurable product data from Edsbyn.
edsbyn.com
Use our configurator to view prices and generate product images.
Order
Order confirmation within 48 hours
Check your order confirmation within 48 hours. Changes made after this will be considered a new order and will receive a new delivery date.
Delivery
20-40 days
Average delivery time is approximately 20–40 days (excluding transport) and varies depending on the type of order.
Contact your dealer for questions regarding ordering and delivery.
Feel free to contact our sales representatives if you need help or would like a price list.