FAQ
What is the seller responsible for in the event of defects?
The seller undertakes to remedy defects arising from deficiencies in design, materials, or manufacture that are discovered within five years from the date of delivery.
The seller’s liability for defects presupposes that:
- The goods have been handled in accordance with the handling instructions provided for the goods
- The goods have been used correctly and for their intended purpose
- The property has been maintained
- The goods have not been subjected to abnormal wear and tear
- The goods have been assembled correctly (if the assembly was not carried out by the seller)
- The defect is not due to the buyer having specified certain material or a particular design
Remedy shall be provided, at the seller’s discretion, by repairing or replacing the delivered goods.